Support
We're here to help! Whether you have questions about using the app, need assistance with your account, or want to share feedback, we offer two convenient ways to reach our support team.
📱 In-App Chat Support (Recommended)
Get the fastest help by using our in-app chat support:
- Open the DoseDay GLP-1 app
- Go to Settings
- Tap Contact Us
- Start a chat with our support team
Our in-app chat provides instant access to support and automatically includes helpful diagnostic information to resolve your issue faster.
✉️ Email Support
Prefer email? You can reach us at:
DoseDaySupport@fitura.ai
We typically respond to email inquiries within 24-48 hours during business days.
Note: For the fastest resolution, we recommend using in-app chat support. Our support team can access diagnostic information automatically when you use the in-app chat, which helps us troubleshoot issues more efficiently.
What to Include
When contacting support, it helps to include:
- A clear description of the issue you're experiencing
- Steps to reproduce the problem (if applicable)
- Your device type and iOS version
- Screenshots (if relevant)
Common Topics
Our support team can help with:
- Setting up your regimen
- Managing your subscription
- Troubleshooting app features
- Data export and privacy questions
- Account management
- General questions about the app